Posts Tagged ‘Digital’


By @CharlottCatt


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Let’s be honest. Most of us still have that little kid inside us that really wants a good grade. I know I do. And I suspect some of our clients might as well. When determining the objectives of a new project, these tend to take the form of a certain quantitative measure as an indicator for success, such as the amount of press coverage, the number of consumer reviews or event attendance numbers.


However in our business, it’s not just about the numbers. What we strive for every day, is a fine balance between quality and quantity (and in an ideal world, achieve both). Getting your messages published in that specific trade publication or having those select few key influencers attend your event can have a significant impact. You’re not just reaching a broad anonymous public, but a targeted audience that’s in line with your strategic goals. And that is exactly what our job is about.


When a brand takes its first steps in the field of digital communications, it can easily fall into the quantity trap. Fans, friends, followers … they’re all such seducing KPIs. One gets greedy and keeps wanting more and more of them. But this greed for community members may in fact be a hindrance, blinding us to what really counts.


Granted, as a warm blooded community manager, my heart skips a tiny beat with every new fan, every new person to connect with. Nonetheless, we should always strive toward a qualitative, rather than a sizable fan/followers base. Sure, a Facebook page with thousands of fans looks nice, but it isn’t automatically proof of an effective digital program.


Through a relevant content strategy and balanced advertising plan we should aim to reach those people that matter most to our clients. You can imagine how much more valuable it is for a baby care brand to reach one young mom, compared to having three teenage boys as new Facebook fans. From the outset we need to focus on quality, and set out to touch those fans and followers that will connect with the brand in a significant way and form an engaged community – A community with a strong conversion rate, because that is where the return on your social media can be found. So in a way, it does all come back to numbers, now doesn’t it?




by Marta Majewska

Ladies and gentleman … or señoras y señores! On Thursday night we reached our final destination – Madrid! The next morning we were expected at Loft39 – a very elegant location where the seminar was taking place – and after some good café con leche (or a triple espresso if we’re talking Danny), the seminar could start.

After a warm welcome and the introduction of the speakers by Juan-Cruz Más Vidal, the CEO of Porter Novelli  Madrid, Gary Stockman was the first to take the floor to talk about how real-time has redefined communications, the need for a holistic, integrated approach and the urgency of authenticity and innovation. John, using a fluent Spanglish;), talked about his experiences with Community Management, the need for brands to become curators of high-quality content and took our attendees to the magid world of augmented reality. Danny showed off with his mayorships and foursquare badges when talking about location-based services and introduced the participants to new analytics and Delphi – Porter Novelli’s forward looking cornerstone.  Next to our great speakers from Porter Novelli, we also had a guest speaker, Celia Morales, Head of EU Social Media and PR eBay Europe, who talked about the latest, and very successful, social media campaigns of eBay and the company’s take on social media.

After the seminar, we met with the Spanish from comms&marketing, business and technology publications including  PR Noticias, IPMark, Brandlife, Negocio, El Periódico de la Publicidad and El Publicista with who we’ve had some really great and open minded discussions. We discussed the role of social media for companies as well as governments and oh how handy it is to speak fluent Spanish in moments like that 😉

The day was rounded off with an internal session at PN Madrid where we’ve met with our wonderful colleagues!

Big thank you to Juan-Cruz Más Vidal, Higinio Martínez and all our colleagues from the Madrid office who helped with the organization of the event!

If you speak Spanish, check out the blog of our Madrid colleagues for further reading.

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