Posts Tagged ‘Porter Novelli’

Porter Novelli Traffic Jam In Pictures!

Dear Guest,

Thank you for attending the Porter Novelli Traffic Jam social event on Sunday, 12 May. We hope you enjoyed the short film, the atmosphere, the entertainment and, of course, the company. We look forward to welcoming you at one of Porter Novelli’s future events!

The PN team


* Please don’t hesitate to contact Yasmina Plas, PR & Marketing Manager at Porter Novelli on should you want high resolution pictures or if Porter Novelli can be of any service. 
* Photos taken by 

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Community is your model, connection your strategy

Originally posted on Heliade by Danny Devriendt


Wandering through the old streets of Cannes, the various advertisings and teasers are about online. Digital, you know, and social media.  #canneslions 11 is going to be Social. For sure.

Sipping cooled drinks, awaiting the official start of the event, conversation goes on about the future. The future of advertising, communication, news, influencing. The future of some very influencing industries. And, apparently, between industrial quantities of Pastis and Pernod, it has been decided that that future is going to be digital. And social. For sure.

I, for one, think that this is missing the point entirely. I agree with The Nieman Foundation for Journalism at Harvard University: the real future of advertising, communication, media buying and news lies exactly where it was in the past: in the ability to deliver a compelling message to a selected audience.

Having insights (metrics, data, intelligence,…)on the communities that harbor your target audience enables you to plot a suitable connection plan, fueled by conversation topics and appealing content.

It does not matter if that community is on or offline. A good strategy is built around the connecting points, encompassing on- and offline, making sure to reach the community in the least intrusive way. Stop bringing the people to the mountain… move the mountain…

If you reach out to communities… do not forget you reach out to people, not to numbers, or dots on a chart… reaching out to people is pretty social in my book, it always was…

The key to success is still the ability to benefit from insights, to have the right empathy to feel the community, and to cleverly select the right mix of influencing channels.

Some old games never change, they just dress differently…


Tough times

By Jurgen Mortier

Today, we live in a world where we are connected with friends and colleagues in every corner of the world. The digital media are providing us a huge amount of opportunities to share our most individual expressions and views on life, trends, kids or even more serious subjects like business. Even with those instant digital social interactions, it strikes me that, every now and then, we do need to get together with colleagues and business partners to share our knowledge and experiences by means of seminars and conferences.

Last week Porter Novelli organised a Global Conference for 170 managers worldwide in Coral Gables, Miami. I know, there are worse places in the world to attend a 3 day conference.  Typically these kind of conferences are packed with breakfast sessions, presentations, workshops, receptions and dinners. No time to have a quick break or dive in the swimming pool.

This one was no different. But to be honest, I like the fast pace of these conferences: day and night blur into each other, the small amount of sleep you get is very intense and makes you drive on adrenaline. And that to me is the ultimate measure of a good conference: the vibes that you capture and exchange with hundreds of familiar and new faces from Beijing over Brussels to Buenos Aires.

Mark Goldstein, Vice-Chairman of BBDO North America, was one of the speakers who was able to energize the conference from day one with an interactive session about “Making The Tough New Business Decisions”. Before the conference all delegates were asked to read a case study about a high stake and unusual new business situation that happened with BBDO. The case study in itself was great  but it got even more interesting when  we were asked with a group of 12 people to decide what we would do in such a situation. The decision had to be made in 30 minutes. If only we would make those kind of tough decisions as quick in real life.


Pretty please? It’s not about stuff, it is about us…

Originally posted on Heliade by Danny Devriendt

Everybody needs to make a living, so I respect that everybody sells something. And listening to all the people selling their thing-of-gold @ #SxSW I cooked up a very simple rule-of-thumb to separate the chaff from the wheat.

It’s no rocket science: ignore the people that are talking about applications, software, browsers, plug-ins and tutti-quanti. They will not make it. Selling stuff will get you nowhere in the charts in the social media world. And a quick poll amongst the influent bloggers in the blogger lounge shows a similar view. Selling stuff is an indication that you do not get the game., it proves that you are playing in the wrong league. It proves that you are on a rollercoaster to lonely oblivion…

Because the game is social. And social just does not care a bit about stuff, social is about people, social is about experiencing and social, more than everything, is about us.

And the people selling experiences stand out like traffic lights in the Mobiwashi desert. Because the online consumers do not want to buy, they want to experience. And if good experience goes through a quick tap through their credit card, they do not care.

So, spotting great user experiences, gives you a great roadmap to real successful companies. How do you benefit from location based services? What curation service will get you the most relevant content? What platform will give you the most interaction with your audience, what tool will let you travel without having to worry about keeping track of your important shared documents?

It’s no longer about bits, and bytes, and CPU’s and whether or not it runs on Honeycomb, OS, Win7 or magic stardust. It’s about how and where and why. The web morphed from tech to social, from geeky to ubiquitous, from stuff to us…


You never walk alone…

Originally posted on Heliade by Danny Devriendt

While covering #SxSW in Austin is fun, educative, entertaining and generally nice… it is also hard work. The ten venues that encompass the event this year are not exactly in spitting distance from each other, and endless long hall ways, tricky stairs and Austin’s historic pavements are a pure torture for the feet.

Add to that the murdering difference between the soft autumn temperature outside, and the freezing chill inside the meeting halls, the long hours, the time differences and relentless jetlag, the greasy-food-on-the-go, the pressure to choose wisely between more than 6400 keynotes, talks, panels, demos and chats… and you are up for nerve-wracking body-breaking experience.

Luckily, we do not have to do this on our own. The local Porter Novelli team in Austin, captained by energybulb Aaron De Lucia, goes lengths to make this an as smooth as possible experience for the weary PN’ers coming from far away. From reservation, to registration, to help and encouragement “on the floor”, this team does an amazing job.

In between their busy client work, they are great company, they leave their loved ones alone at night to show us the places-to-be and assist in solving a myriad of small but urgent problems.

The PN content team is amazing as well, from the first cry of the Austin rooster, to the last round of the VIP swamped party, these people are everywhere… hammering their dusty keyboards till way too late in the night to produce content to share.

“With a little help from my friends” or “You never walk alone” cheesy songs, but they spring into mind when the team converges a couple of times today for updates and energy sharing. Tao Tze said you cannot walk to your destiny alone… but I’m not scared…

Porter Novelli? It’s a well-oiled Social Army….


The Magic of “How do you do that”…

Originally posted on Heliade by Danny Devriendt

Browsing #SxSw in Austin for content, the old journalist in me has a field day. Some of the smartest brains on the planet that are dealing with social interactions and digital media are literally  within a square mile from this laptop. An amazing amount of brainpower, egos and strong viewpoints are competing for attention.

What makes me happy and hopeful is that in about every conversation I witness, the little phrase “But how do you do that…” pops up.  @GuyKawasaki was talking about Enchanting, but he very quickly went down to “But how do you do…” to everyone he interacted with. Steve Rosenbaum (@magnify) asked me “But how do you deal with info in multiple languages”…. Jeremiah Owyang (@jowyang) and @briansolis were talking in a panel yesterday on data curation and “How do you do…” came back multiple times.

How do you do social across borders? How do you curate? How do you measure? How do you interact? Engage? Spread? How do you get noticed? What are the rules?

My grandfather always told me that the quickest way to become smarter was asking lots of questions. The fact that the smartest brains I’m following on Twitter are still asking these questions every single minute they mingle proves me that our future is in good hands :-) .


My “check-in” beats your “like” anytime

Originally posted on Heliade by Danny Devriendt

For brands, creating engagement in any way is key… that’s why they are in social media in the first place. In recent months, a telltale signal to determine that engagement at a glance is the number of “likes” a brand collects all through the brands online ecosphere. Fueled by mostly Facebook, the hunt for likes is powering an important part of the Social Media roll out, and, between us: that is a bad thing.

A number of “likes” does not show you in any way the quality or quantity of engagement with your target audience in any way… for that more intelligent sets of data should be explored that give more relevant information on quality, sentiment, loyalty and behavior.

And a “like” is just a wrong metric. Clicking on it is often a gratuit gesture… for most consumers it means nothing more than a thoughtless “click”.  There is no bar, no effort, no real thinking, and thus way too often no real intention or engagement.

Personally, I have more respect for the location based check in. A check in, is like a “like”, but only better. Checking in means that people are linking their real life location and behavior (shopping, eating, going to a concert,…) with their offline social media ecosphere. They went through an experience that reverberates in the social spider web. Location based social check-ins are more and more combined with the ability to rate the experience, adding a tremendous potential added value for the brand. Having people checking in from stores, airports, planes, restaurants and events and giving a positive social rating turns every active “checker” into an active brand advocate.

People will trust the review of someone who actively ate at a restaurant way more than one from someone who just punched the “like” button on a website.

Check-ins new style will beat up likes big time ;-)


Engaging in Babel: Lost in translation

Originally posted on Heliade by Danny Devriendt

For governments, brands and companies, the ability to interact with target audiences on- and offline has become crucial. Increasingly sophisticated consumer engagement is leading to greater understanding, respect, loyalty and comprehension. And as more and more conversations and social interactions move online, we see more companies and brands doing a magnificent job of engaging loyal followers with digital and mobile technologies. However, many of the same organizations that enjoy tremendous success in America often struggle in Europe. Here’s why.

On a continent like North America, online engagement is relatively efficient and cost effective. A substantial amount of consumers can be reached, from coast to coast, in a single country (the U.S.), and in a single language (English). Adding just one country (Canada) and two languages (Spanish and French), provides access to most of the entire continent.

For metrics tools, conversation starters and community managers, three languages to engage and measure allows for profitable opportunities to scale online influence programs. In Europe, though, it becomes much more complicated—with 750 million people scattered over 44 different autonomic countries, each with its own set of laws, socio-cultural habits and ethno-historic sensitivities. From the Atlantic to the Ural Mountains, and from the North Pole to Gibraltar, roughly 70 different languages are spoken. To read and write in all of them, you need to be fluent in five distinct alphabets (Latin, Greek, Cyrillic, Armenian and Georgian).

This makes online influencing and community engagement fairly complicated. Economies of scale and reusing existing material becomes virtually impossible. Messages and message delivery vehicles need to be adapted to the local language and cultural needs.  Messages not only need to be translated, they need to be rewritten.

Even in smaller countries like Belgium and Switzerland, communication needs to be done in three different languages, which has severe implications on timelines and budgets. Compounding the challenges, big international metrics tools are often unable to filter out all of the semantic sensitivities of these 70 European languages, or simply do not have enough volume to give accurate analysis—enhancing the importance of local tools, and demanding a higher human involvement throughout the process.

Effective community engagement in Europe requires small, dedicated and integrated teams that can take an organization’s concept and strategy and tailor it for the local country. These teams must work hands-on with the tools that are most relevant for each European region, which are often quite different from the big global players. For instance, it’s impossible to reach the Dutch through Facebook, because they’re on Hives. And Poland has at least four different equivalents of Twitter.

To build global communication strategies, it is important to involve people who have in-depth knowledge of their region from the very beginning. All too often, compelling strategies and tactics conceived far from the actual countries where they will be implemented prove to be impossible to execute.

To successfully bridge Europe’s multicultural, multilingual diversity, it is far more effective to build communications strategies up from local insights and understanding. As many organizations continue to discover, in Europe, an overarching, top-down approach to consumer engagement often gets lost in translation.

(this post is part of Porter Novelli’ s “intelligence” series. Find the complete series here)


INTERNSHIP OPPORTUNITY: Social Media Intern at Porter Novelli Brussels

Are you smart, driven and passionate about social media? You love it and you want to spend the whole day learning and doing it? Then you will fit perfectly into the Porter Novelli Social Media Team! We need an intern who is looking to dive in and get their hands dirty and is willing to do everything related to social media from research through tweeting to blogging and more!


  • Social media research across any given topic (collecting, organizing and analyzing data)
  • Social media monitoring
  • Social media outreach
  • Blogging
  • Developing creative ideas for social media campaigns
  • Any other tasks given by a supervisor


  • Familiarity and interest in Web 2.0, social media and the blogosphere
  • Excellent computer skills
  • Excellent writing skills
  • Fluent in English (and preferably another European language)

Bonus points if:

  • You’re an active blogger
  • Have more than 250 followers on Twitter
  • Speak several languages

Start date: August or September

Job type:
Full-time (preferred)

Based in:
Brussels, Belgium

Interested? Contact me @princess_misia or send your CV and motivation to (don’t forget to include your social media details such as Twitter, blog etc.)

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by Marta Majewska

Ladies and gentleman … or señoras y señores! On Thursday night we reached our final destination – Madrid! The next morning we were expected at Loft39 – a very elegant location where the seminar was taking place – and after some good café con leche (or a triple espresso if we’re talking Danny), the seminar could start.

After a warm welcome and the introduction of the speakers by Juan-Cruz Más Vidal, the CEO of Porter Novelli  Madrid, Gary Stockman was the first to take the floor to talk about how real-time has redefined communications, the need for a holistic, integrated approach and the urgency of authenticity and innovation. John, using a fluent Spanglish;), talked about his experiences with Community Management, the need for brands to become curators of high-quality content and took our attendees to the magid world of augmented reality. Danny showed off with his mayorships and foursquare badges when talking about location-based services and introduced the participants to new analytics and Delphi – Porter Novelli’s forward looking cornerstone.  Next to our great speakers from Porter Novelli, we also had a guest speaker, Celia Morales, Head of EU Social Media and PR eBay Europe, who talked about the latest, and very successful, social media campaigns of eBay and the company’s take on social media.

After the seminar, we met with the Spanish from comms&marketing, business and technology publications including  PR Noticias, IPMark, Brandlife, Negocio, El Periódico de la Publicidad and El Publicista with who we’ve had some really great and open minded discussions. We discussed the role of social media for companies as well as governments and oh how handy it is to speak fluent Spanish in moments like that 😉

The day was rounded off with an internal session at PN Madrid where we’ve met with our wonderful colleagues!

Big thank you to Juan-Cruz Más Vidal, Higinio Martínez and all our colleagues from the Madrid office who helped with the organization of the event!

If you speak Spanish, check out the blog of our Madrid colleagues for further reading.

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